First scan does not run
Open Workflow Linter as a Jira administrator and retry. The app automatically retries ordinary Jira rate limits and preserves the last successful result.
Troubleshoot scanning →Get back to a clean workflow health report.
Start with the self-service guidance below. If the problem persists, send a privacy-minimized diagnostics block and we will help investigate.
A finding is intentional
Use Suppress intentional exception. The identifier remains stable and the finding can be restored later.
Understand findings →Workflow or finding missing
Check the dashboard for workflow-limit or stored-report warnings. Bounded details do not change aggregate counts.
Review limits →Export question
CSV and JSON exports reflect stored finding details. Storage warnings indicate lower-priority details were omitted.
Review exports →Escalation
Still need help?
Email the diagnostics block, approximate time, app version, and a description with sensitive tenant data removed. Never send passwords, API tokens, or issue content.
Email support
support@workflowlinter.com
Initial response target: one business day, Monday through Friday.